Strategic UX designer

driving impact

Strategic UX designer

driving impact

Strategic UX designer

driving impact

I don't just design experiences. I close the gaps that are

quietly costing everything. Wondering if I'm the right fit for your role?

I don’t just design experiences. I close the gaps that are

quietly costing everything. Wondering if I’m the right fit for your role?

I don’t just design experiences. I close the gaps that are

quietly costing everything. Wondering if I’m the right fit for your role?

Check fit

Selected Case Studies

Selected Case Studies

Second - Look Financing at Self-checkout

When a credit decline at self-checkout was a dead end, we redesigned that moment into a $40M self-serve financing recovery path — built for a fast, public, unassisted environment.

Second - Look Financing at Self-checkout

When a credit decline at self-checkout was a dead end, we redesigned that moment into a $40M self-serve financing recovery path — built for a fast, public, unassisted environment.

Second - Look Financing at Self-checkout

When a credit decline at self-checkout was a dead end, we redesigned that moment into a $40M self-serve financing recovery path — built for a fast, public, unassisted environment.

HD Phone Credit Link Sender

The business wanted to scale a credit flow that had never worked. A store visit revealed why — and changed the scope of the entire project, taking associate adoption from 0% to 35%.

HD Phone Credit Link Sender

The business wanted to scale a credit flow that had never worked. A store visit revealed why — and changed the scope of the entire project, taking associate adoption from 0% to 35%.

HD Phone Credit Link Sender

The business wanted to scale a credit flow that had never worked. A store visit revealed why — and changed the scope of the entire project, taking associate adoption from 0% to 35%.

Credit Service Center Modernization

A legacy associate-facing credit tool, barely changed since 2006, was modernized — but not before research revealed the real problem wasn't the interface. It was the people using it.

Credit Service Center Modernization

A legacy associate-facing credit tool, barely changed since 2006, was modernized — but not before research revealed the real problem wasn't the interface. It was the people using it.

Credit Service Center Modernization

A legacy associate-facing credit tool, barely changed since 2006, was modernized — but not before research revealed the real problem wasn't the interface. It was the people using it.

Hello, I'm Robert

Hello, I’m Robert

👋

6+ Years

Experience

I’m a UX designer with 10 years of corporate experience. I began my career at Home Depot as a Resolution Specialist supporting the Tool Rental team at the Store Support Center before transitioning into UX. Since then, I’ve designed customer credit application experiences across self-checkout, digital channels, and associate tools that supported in-store credit interactions.

I’m a UX designer with 10 years of corporate experience. I began my career at Home Depot as a Resolution Specialist supporting the Tool Rental team at the Store Support Center before transitioning into UX. Since then, I’ve designed customer credit application experiences across self-checkout, digital channels, and associate tools that supported in-store credit interactions.

"I specialize in regulated, high-stakes environments where the design has to work without a human in the room."

“I specialize in regulated, high-stakes environments where the design has to work without a human in the room.”

“I specialize in regulated, high-stakes environments where the design has to work without a human in the room.”

Business to Business

Rapid Prototyping

Business to Consumer

System Thinking

Artifical Intellegence

User Research

6+

Years Experience

$40m+

Incremental sales

6+

$40m+

Incremental sales

Years Experience

6+

Years Experience

$40m+

Incremental sales

My Process

My Process

From research to delivery, here's how I approach design challenges

From research to delivery, here's how I approach design challenges

From research to delivery, here’s how I approach design challenges

Research & Discovery

Understanding user needs, business

goals, and constraints through data

and insights

Design & Iterate

Creating solutions through rapid

prototyping and continuous

refinement with stakeholders

Launch & Measure

Delivering validated solutions and

tracking impact through metrics and

user feedback

Let's Work Together

Let’s Work Together

Let’s Work Together

I'm currently available for freelance projects and full-time

opportunities. Let's create something meaningful together.

I’m currently available for freelance projects and full-time

opportunities. Let’s create something meaningful together.

I’m currently available for freelance projects and full-time

opportunities. Let’s create something meaningful together.

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